Home/FAQ/Phone plans/My device says it’s not compatible with eSIM.My device says it’s not compatible with eSIM.Ensure your phone supports eSIM and that it’s unlocked. Update your OS to the latest version. ← All Phone plans questionsRelated questionsMy phone says it’s locked and I can’t activate my eSIM.Who manages the port-in process?Do I need Wi-Fi to install an eSIM?How do I start a port-in?
