To sign up, you should be below 18 years old. Your parent or guardian will be the account holder, allowing you to use it.
This is because the bank needs to make sure it's really you who's opening the account. If anything looks fishy with your account, they can use your phone number to reach you and check that everything is okay. They may also send you a code to confirm it's you when you log in or make a transaction. All of this helps keep your money safe and secure.
Right now, your US-based card can be used anywhere in the world where Visa cards are accepted. For example, if you are an American traveling internationally, you can use your Modak card anywhere!
Modak is a US-based platform leveraging the power of fintech, gamification, and community to empower kids to reach their full potential. We are founded with an audacious vision to enable kids and young adults to reach their full potential, regardless of their background. We pursue this mission by offering a gamified fintech and learning ecosystem - with teen cards, financial literacy, and other services. We build for scale and security using the best technologies and enrich the user experience with a thriving community that supports each other. Modak is trusted by over 30,000 families and growing by the day. We are one of the most well-funded early-stage startups, and we are grateful for the 5+ years of runway we have even in this market. Our investors include GGV Capital ($9.2Billion VC firm), Monashees, Maya Capital, Nazca VC, One VC, and 30+ leading angel investors and entrepreneurs across Silicon Valley and Latin America.
There are no hidden fees associated with Modak. We don't charge for opening a card and most of our services. However, if you need expedited or premium services, our app will show you and ask for your permission before charging the fees. For example, we charge $0.50 for debit cards (and 3% extra for credit cards and Apple/Google Pay) when you load your kid’s modak card with your debit or credit cards. Do note that our normal ACH - funding via your other bank accounts - is free.
We have implemented several ways to protect your personal information:
A MoCard is a card through which you can spend your money, and earn/spend rewards points (Mobucks) for healthy behaviors. Parents can fund the MoCard account, and these funds can be used to set limits on the spendings. This means parents have the ability to guide and monitor their teen's spending while teaching them financial responsibility.
Modak blocks unsafe spending categories, offers real-time transaction tracking and monitoring, and allows instant card lock/unlock. Data is encrypted and secured with biometrics. Modak complies with CFPB regulations to ensure high security and privacy standards. Moreover, your checking accounts and debit cards are issued by Lewis & Clark Bank, Member FDIC.
Modak makes revenues from the interchange fees that Visa charges merchants for processing the transaction. Modak uses that revenue to offer MoCard and other services to our customers. Moreover, Modak generate revenue from our partnerships with brands on merchant offers.
There are no fees associated with opening the account.
Use your card to spend money, whether it's in a store or online!
We will need to submit your parents information to the bank partner to open an account on your behalf This includes:
If you are a teen please follow these instructions
To complete the registration process, you will need to gather the following information about the parent or guardian: their full name, email address, phone number, date of birth, and physical address for shipping the card. Please ensure that you have all of this information readily available before proceeding with the registration process.
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If you are a parent or guardian please follow this instruction:
At Modak, we take identity verification very seriously. That's why we partner with a trusted third-party provider called Persona to ensure that all user identities are verified securely. However, if you have trouble verifying your identity, please don't hesitate to contact our customer support team for assistance. We're here to help you every step of the way.
Follow these instructions to activate the physical card:
Parent app
Kids app
Parent app
Kids app
Absolutely! Anywhere Visa cards are accepted.
You can use your MoCard anywhere that accepts Visa as a form of payment. This includes stores, online retailers, and businesses that accept card payments.
There are several reasons why you did not receive it:
It's important to regularly check the status of your card on the app. If you need further assistance please contact Customer Service.
Yes! Not only can you order a physical card, you can also add your card virtually to Apple Pay or Google Pay!
When the card is used internationally, the Visa exchange rate is used to convert the transaction amount into USD. This exchange rate from Visa will be marked up by Visa. Other than this, there won’t be any fees charged to the cardholder at the time of the transaction.
No, The MoCard doesn't have a payment deadline. The amount you deposit is the amount you can use and is debited to the card limit immediately.
As the MoCard uses only the funds deposited, if you try to spend more than you have deposited, the payment will not go through.
The MoCard is currently designed for making purchases at physical stores and online for virtual transactions. However, we're excited to let you know that we have plans to introduce an ATM feature in the near future! Stay tuned for updates.
You will be able to fund it in multiple ways such as by ACH, debit pull, through direct deposit, and even with your MBX ™
Anytime you want to check the movements on your teen's account, you can click on top of any transaction to see more details.
You can deposit funds onto the Modak card in several ways:
Please note that while transfers using a linked bank account and direct deposits are free, using a debit or credit card may incur a small fee of $0.50 + 3% of the transaction value.
Remember that using Fast transfer, you will get the money in seconds!
Follow these instructions to activate the physical card:
If you've attempted the task more than three times without success, we encourage you to reach out to our customer support team for assistance.
Parent Portal
We recommend you to act quickly in case your card is lost or stolen to minimize the potential for fraudulent activity on your account.
Please follow these instructions:
Parent Portal
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Teens app
We recommend you to act quickly in case your card is lost or stolen to minimize the potential for fraudulent activity on your account.
For now, you can keep using your MoCard normally. In the future, we will enable a feature that allows you to ‘graduate’ your account from teen to adult!
Not yet! We currently only have it enabled for teens under 18. However, this is in our plans for the future
The kid set up the chore
For security reasons, we currently only allow changes to teen phone number in specific cases.
Parents can follow these steps to edit their teen’s phone number:
To ensure compliance with banking regulations in the United States, individuals under the age of 18 are required to obtain parental permission in order to acquire the MoCard. Consequently, if you have a teenager seeking to obtain a MoCard, it is necessary for you as parent or legal guardian to create an account on your behalf.
The requirement of providing a Social Security Number (SSN) when opening a bank account in the US is necessary to verify that person’s identity and ensure that they are the person they claim to be. It is a crucial step to prevent fraudulent activities and protect both the customer and the bank from potential risks. At Modak, the only required SSN is from the parent as they are they adult owner of the account.
Yes, you can use a browser on any device to log into the Parent Portal. You can click on this link, or type in the URL, and open it on any device https://app.modakmakers.com/parents
Select Kid Profile: Click on the profile of the child for whom you want to set up an allowance.
Access Allowance Settings: Click the "Allowance" button.
Card Information:
Please follow the next steps:
Please follow these steps:
Save Changes: Press "Save" and go back.
You can add a maximum of 5 kids per parent
To claim your $10 reward on the Modak Makers app, follow these simple steps:
1. Log in to the Modak Makers app.
2. Locate and click on the "Get $10" button located in the upper right corner of the screen.
3. After clicking the button, share the provided link with your friends and family.
You will get the reward in your Modak account within 1 business day after your friend successfully completes the process.
You can get $10 for every friend who uses your code to sign up, requests a physical card, and spends at least $10 with their MoCard (virtual or physical).
Each account holder is limited to a maximum of 8 referrals under the Referral Program.
They need to sign up using your code, request a physical card, and spend at least $10 with their MoCard (virtual or physical). Please note that transactions made using payment methods such as Cash App, Venmo, PayPal and other “Instant Money” services will not be considered eligible for the referral program.
There are many possibilities.
They used payment methods such as Cash App, Venmo, PayPal and other “Instant Money” services to spend their $10
Scratch 'em All is a feature in the Modak kid app where each purchase made with a MoCard unlocks a digital scratch. Scratching it reveals a variety of educational rewards like MBX(2), financial tips, or small tokens.
To participate, simply make a purchase with your MoCard, and you'll unlock a scratch in the Modak kid app. Additionally, you can receive one free scratch every 24 hours just for logging in. No purchase is necessary to receive the daily scratch.
No, Scratch 'em All is exclusive to the Modak kid app. This feature is designed to help kids and teens learn about financial responsibility in a fun and engaging way. It encourages the exploration of financial tips and the monitoring of transactions as part of developing financial independence.
Children and teens under 18 who hold a MoCard are eligible to participate. Teens aged 13 to 17 who do not have a Modak bank account can still earn daily scratches in the kid app. However, to unlock purchase-based scratch and redeem MBX to dollars, a Modak bank account opened by a parent or guardian is required. The Promotion is only open to legal residents of the United States and is void where prohibited by law. Employees of Modak (the “Sponsor”) their respective affiliates, subsidiaries, advertising and promotion agencies, suppliers and their immediate family members and/or those living in the same household of each are not eligible to participate in the Promotion.
Rewards include MBX (Modak currency points), educational financial tips, and fun digital tokens like pet photos. The chances of winning more valuable rewards, such as electronics, are extremely limited and subject to availability. For instance, the probability of winning AirPods is 2% for purchases totaling over $100 with the MoCard, subject to availability.Availability of valuable rewards like AirPods may vary during promotional periods.
You will receive one scratch for each purchase made with your MoCard. Additionally, a free daily scratch is available every 24 hours, regardless of purchase activity.
No minimum spend is required to unlock a scratch. Scratches are issued for every purchase made with the MoCard, regardless of the amount spent. Any changes to this policy will be communicated in advance, and the Terms & Conditions will be updated accordingly.
Yes, scratches do have an expiration period. Purchase-based scratches expire 7 calendar days after the related purchase, and daily scratches expire at 11:59 PM each day, based on your timezone. Be sure to use them before they expire!
If you win a high-value reward, such as AirPods, we will contact you via the email used for your account registration to confirm your shipping details. To avoid forfeiting your reward, please ensure your contact information is current and respond within 2 business days of our email. You can also reach out through the in-app chat to arrange delivery. Ensure your contact information is current to avoid any delays. Note that winning a high-value reward is subject to verifying your identity and meeting any applicable eligibility requirements.
There is no limit to the number of scratch cards you can earn through purchases. Every purchase with your MoCard generates a scratch card. Please note that we reserve the right to close or modify the Scratch 'Em All feature at any time.
If a scratch card expires before it is used, the reward will be forfeited, but the scratch card will still appear in your app history as an expired opportunity.
Once the migration is complete, your kid’s old card will be deactivated on May 27, 2025. Until the new physical card arrives, they'll be able to use their new virtual debit card for purchases.
The virtual card can be used for online shopping and added to Apple Pay or Google Pay for contactless payments in stores.
Important: Card purchases (including with the virtual card) will be temporarily paused after the migration. You can expect full access to the new digital and physical cards to resume around two weeks after May 27—approximately by June 10, 2025. We’ll notify you as soon as everything is ready!
Ensure your contact information is up-to-date, monitor your account for any unusual activity, and report any suspicious transactions immediately to customer support.
Yes, your personal information will be securely transferred to the new bank. We adhere to all regulatory requirements and industry best practices to ensure your data remains confidential and protected.
At Modak, your security is always our top priority. We’re continuing to use our trusted security protocols to protect your information throughout the migration. This includes secure data transfer methods and ongoing monitoring to detect and prevent any unusual activity. You can count on the same high level of protection we’ve always provided.
If you have any questions or need assistance, please contact our customer support team via our app, website, or by calling +1-833-966-2428. We are here to help you through this transition.
We will notify you via email and in-app messages. Ensure your contact information is up-to-date to receive all important communications.
Your old card will be deactivated. We recommend that you destroy it before discarding to protect your personal information. The best way to do this is by shredding the card or cutting it into several pieces—especially through the chip and magnetic stripe—and disposing of the pieces separately in different trash bags if possible. This helps prevent fraud and keeps your data secure.
Instructions for activating your new physical card will be provided with the card. You can activate it through our app.
Yes! You'll be able to access your new digital debit card approximately two weeks after the migration—around June 10, 2025. We’ll notify you as soon as purchases are back up and running!
We aim to resolve disputes within 10 business days for fraud and non-fraud disputes, if we escalate to Visa it can take up to 90 days to solve the case. We will keep you informed throughout the process.
Yes, we will coordinate with the previous bank to handle disputes related to transactions made before the migration. You can continue to report these disputes through our usual channels.
You can report transaction disputes through our app, website, or by contacting customer support. We will investigate and resolve disputes promptly to minimize any inconvenience.
Yes! You’ll be able to redeem your MBX as usual until May 26, 2025. After that, we recommend waiting until June 1, 2025, to resume redemptions once the migration is fully complete and your new account is active.
Your MBX balance will remain intact and will be automatically transferred to your new account as part of the migration. You won’t lose any of your hard-earned rewards!
You will receive your new account and routing numbers during the migration. Use this information to update your ACH settings with the respective merchants and institutions.
Scheduled ACH transactions presented before May 26th will post to your current account. Any transactions received after May 26th will be returned. Please monitor your account closely and contact customer support if you notice any discrepancies.
Yes, you will need to update your automatic payments and direct deposit information with your new account and routing numbers. We will provide detailed instructions to help you with this process.
If you decide not to migrate, you’ll need to link your Modak account to an external bank account and pull the funds from there. Make sure to complete this process before May 26, 2025.
Starting May 27 through June 1, 2025, money movements will be restricted as we finalize the migration.
Any remaining balance in accounts that were not migrated will be sent via paper check to the mailing address on file, with delivery expected within 7–10 business days.
If you decide not to migrate to the new New Bank account, your Modak account and card will be closed on May 30, 2025.
You’ll have until May 26, 2025 to move any remaining balance out of your account by linking an external bank and pulling the funds from Modak. After that date, any remaining balance in your account will be processed and shipped to you via check.
Here's how it works:
We strongly recommend withdrawing your balance before May 26, 2025 to avoid delays.
As part of the migration, the money your child has saved toward individual goals will first be moved to their main balance. We’re excited to be launching a refreshed Savings pocket shortly after, which will offer a simpler, more streamlined way to manage savings with one clear goal—making it easier for your child to stay focused and motivated.
Once you sign up with the new partner bank, your balance will be automatically moved to your new New Bank account. Funds will be available as soon as the your new account is active.
Please note: While your balance will be available right away, purchases with your Modak card (both physical and virtual) will resume approximately two weeks after the migration is finalized, after May 27.
Once you sign up with the new partner bank, you will receive a new routing and account number. Your account balance will be visible in the app and a new transaction history will begin with the first transfer made from your old account to the new one. Your new accounts will be created on or before May 30, 2025, and current cards will no longer work after May 26th, 2025, at 11:59 pm PT. You will be able to request a new card approximately two weeks after your new account is opened.
Stay tuned for more information about signing up with our new partner bank. Your LCB account will be closed on May 30th, 2025.
Our current partner bank, Lewis & Clark Bank, has made the decision to exit the fintech space for deposit accounts—so while this change wasn’t something we initiated, it gives us an exciting opportunity to partner with a new bank that supports our long-term goals. This transition will allow Modak to continue offering secure, reliable service and unlock new features to better support families on their financial journeys.
Web:
App:
Email:
If you prefer to contact customer support via email, you can send an email to hi@modakmakers.com
Our customer support team will respond to your email as soon as possible.
Phone: You can call our customer support line +1 833-966-2428
GenTeach is a nonprofit organization focused on providing educational support and resources. In partnership with Modak, GenTeach offers its students a chance to use Modak’s app to manage funds and rewards based on their participation in GenTeach's summer camp program.
Parents or legal guardians need to create a Modak account on their smartphone or computer. After setting up their account, they add their child as part of the family and use the code “GENTEACH” to track registration. This allows the student to access Modak’s features and receive rewards.
Parents or legal guardians need to create a Modak account on their smartphone or computer. After setting up their account, they add their child as part of the family and use the code “GENTEACH” to track registration. This allows the student to access Modak’s features and receive rewards.
No, there are no fees associated with using Modak under the GenTeach partnership. We don't charge for opening a card and most of our services. However, if you need expedited or premium services, our app will show you and ask for your permission before charging the fees. For example, we charge $0.50 for debit cards (and 3% extra for credit cards and Apple/Google Pay) when you load your kid’s modak card with your debit or credit cards. Do note that our normal ACH - funding via your other bank accounts - is free.
Funds are distributed to students based on GenTeach criteria. GenTeach will send student information to Modak every week. Modak will distribute the funds to the student's account in MBX (Mobucks), which teens can convert to dollars within the Modak app.
Yes, teens will instantly receive a virtual Modak card upon account opening, which they can add to their Apple or Google Wallet for contactless payments if their device is compatible. Once the physical Modak card arrives, they can use it at any store that accepts Visa® payments.
The physical Modak card may take up to 14 days to arrive after being requested by the parent. We recommend requesting the card as soon as possible to ensure it arrives in time for program activities.
If your device is not compatible with contactless payments, you can still use the virtual card within the Modak app for online transactions. However, to use it for contactless payments, ensure that your device supports this feature.
Modak provides 24/7 customer support via live in-app chat, email at hi@modakmakers.com and a phone line +1 833-966-2428. Parents can reach out for assistance with account creation, issues related to the app, or any other inquiries related to the program.
As a parent, you can transfer funds to your child through Modak at any time, in addition to the funds provided by GenTeach. Since these are new teen accounts, we recommend starting with lower amounts while the system learns their funding patterns. You can fund the account via direct deposit, by linking your bank account, or by using a debit or credit card. Additionally, teens can request money through a payment link or QR code, allowing them to receive funds via debit, credit, Apple Pay, or Google Pay.
To receive funds or rewards, students must meet the criteria set by GenTeach, such as participation in classes or meeting certain milestones. Funds are then transferred to their Modak account in the form of MBX.
Yes, the Modak account and cards can be used for purchases outside the GenTeach program, including in-store or online transactions, as long as the retailer accepts Visa® cards or contactless payments.
Yes, parents need to sign up and create an account for their child in Modak. However, once the child’s account is set up, they will have access to the rewards and can use them independently within the app.
Modak is currently available to users in the United States. If you reside outside the U.S., you may not be able to access the Modak app or services. However, we are actively working on expanding our availability in the future.
Yes, once the GenTeach program concludes, parents and students can continue using their Modak accounts.
If there is an issue with the distribution of funds or rewards, parents can contact Modak’s customer support team for assistance. Since we work in connection with GenTeach, our ability to resolve the issue depends on the information provided by them. Upon reviewing the situation, our team will guide you on whether the issue originates from GenTeach’s data or if it falls within Modak’s scope to address and resolve.
Currently, funds within Modak are distributed in the form of MBX, which can be exchanged for dollars within the app. Direct transfers to external bank accounts are not available, but funds can be used for payments through the app and card.
Modak rewards or funds, such as MBX, do not expire unless specified. However, it’s recommended to use them within a reasonable time to ensure they are not overlooked or unused.
Currently, access to the Modak teen app via a phone is required to redeem the rewards (MBX) we send. If a teen does not have a phone to access the app, they will not be eligible to participate.
Parents can sign up for Modak and request the Modak Visa debit card for the GenTeach summer camp from April 1st, 2025, to July 31st, 2025, 11:59PM EST. They must do so at least 15 days before the camp begins to receive the physical card on time. However, they can still open a Modak account with their kids anytime, even up until the day before camp starts, and use the digital card.
Kids can redeem up to 2,000 MBX, equivalent to $20, per day.
