Your device may still be locked to your old carrier. Contact them to unlock it before activating your eSIM.
Check your spam or junk folder or go into the app where the eSIM was purchased and teh the QR code. If it’s not there, contact us to resend it. Please be careful, as the QR code can only be used once. Make sure to read the QR code using the device where you will use it.
Restart your phone, toggle Airplane Mode, and make sure your plan is active. If the issue continues, contact support.
You can view invoices in your account. If one looks missing or incorrect, reach out to us.
Ensure your phone supports eSIM and that it’s unlocked. Update your OS to the latest version.
The port-in is coordinated by Modak’s telecom partner, Gigs, directly with your current carrier AT&T. Modak provides the in-app experience and keeps you informed throughout the process.
Your previous carrier may have enabled extra security. Log in to your account or call them to disable port protection, then try again.
Rescan the code in good lighting or request a new one. Make sure your phone supports eSIM and isn’t locked.
Check if your plan is active or if you’ve reached your data cap. Move to an area with better coverage and restart your phone.
Contact support so we can review and correct any duplicate or incorrect charges.
Contact us immediately so we can issue a replacement. Also enable device tracking and report the loss to local authorities.
Yes. The device must connect to the internet during activation.
You can start directly in the Modak app by:
Providing the required details from your current carrier
Double-check your account number, PIN, or address with your old carrier. Incorrect info can cause porting errors.
Request a new QR code and scan it immediately — expired codes can’t be reused.
Please make sure your Modak account is active and that you have enough balance in your parents' account.
Not all devices support eSIM.
Check that your phone:
Yes, but we can only assist on our side. For external carrier delays or mismatched information, you may need to contact them directly.
Yes. You can request new port-out credentials anytime and move your number again when ready.
You’ll need:
Any mismatch may cause the port-in to fail.
Restart your device and test again. If the issue remains, contact support for a quick fix.
Restart your phone, ensure Wi-Fi is working, and try again. Confirm that your device supports eSIM.
Refunds are available for eligible cases and take about 5–10 business days to process. Reach out to our support team for assistance.
Try:
Most port-ins are completed within 48 hours, but timing can vary depending on your current carrier.
Most ports complete within a few minutes to 24 business hours, depending on your previous carrier. Some carriers may take up to 1–2 business days to release the number.
Dial *#06# on your device. If your phone supports eSIM, an EID number will appear on the screen. If nothing shows up, your device may not support eSIM or the feature may be disabled.
Yes. Once the number leaves Modak successfully:
You can cancel your phone plan by following these simple steps:
In most cases, yes. Once the port-in is successful, your previous carrier typically cancels the old line automatically. We still recommend confirming with your carrier to avoid unexpected charges.
Timing depends on how quickly your old carrier validates the transfer and releases the number.
Set your eSIM as the primary line for data and calls, then restart your phone.
Your subscription continues and renews on schedule.
Yes. Your existing service should continue working until the port-in is completed and your Modak eSIM is activated.
If both phones support eSIM transfer (iPhone iOS16+ or Android13+), use “Transfer Cellular Plan” during setup. If not, request a new eSIM from support.
Currently, subscription can be cancel but you can resume before the renewal date if you change your mind.
Once approved:
You’ll receive confirmation via in-app notifications and email
Nothing changes with your plan. Your subscription remains active. You’ll simply need to generate new port credentials to continue the transfer process.
Yes. Your service will remain active until the port completes.
Yes, you can buy multiple lines under one account.
Port-ins can be declined for several reasons, including:
The exact reason depends on the carrier’s response.
Porting credentials remain active for 7 days. After that, they expire for security reasons.
Yes, but you must request a new eSIM each time unless your phone supports eSIM transfer.
Every time new port credentials are created:
With the QR code please follow the instructions in this link https://knowledge-base.gigs.com/en/esim-installation-instructions/
You’ll receive updates through:
Email communications
Once your number is transferred to another carrier, your subscription ends immediately, even if there is time left in the billing cycle.
Usually no. Gigs handles the coordination directly. However, if your carrier reports an issue or restriction, you may be asked to contact them to resolve it.
At this time, cancellations are processed at the next renewal date, unless your number is successfully ported out (in which case it ends immediately).
This launch applies to eSIM port-in. Availability for other SIM types may vary.
Modak Mobile currently provides eSIM service on AT&T’s 5G network, giving customers reliable coverage and high-speed connectivity across the U.S.
If your port-in exceeds 48 hours or you stop receiving updates, contact Modak Support so we can review the status with our partner.
Nothing changes. Your subscription stays active. You’ll need to correct the information and try again.
Most users experience little to no downtime. If there is a delay, service with one of the carriers usually remains active until the transfer completes.
Yes. Your current service typically remains active until the new carrier takes over.
Usually:
If the port completes before renewal, the subscription ends immediately.If not, the renewal may still occur.
No. The system detects the successful transfer and updates your subscription automatically.
Because porting can be used in identity theft (SIM swapping). These steps ensure only the rightful owner can transfer a number.
For your protection. Expiration prevents old credentials being used fraudulently if they are exposed.
No. Porting requires your approval and passing biometrics before even start the process. This is to reduce the risk of SIM swap fraud.
