Home/FAQ/Phone plans/I have both a physical SIM and eSIM, and now my phone isn’t connecting.I have both a physical SIM and eSIM, and now my phone isn’t connecting.Set your eSIM as the primary line for data and calls, then restart your phone. ← All Phone plans questionsRelated questionsWhat determines how fast my port completes?What happens if I don’t port out or cancel?Can I pause or freeze my subscription?How can I move my eSIM to a new phone?