Transactions, Disputes, and Errors
Reporting errors and unauthorized transactions, and what happens to existing disputes.
What if I see an unauthorized transaction?
Please contact us as soon as possible if you believe an unauthorized transaction occurred on your account.
Closing your account does not eliminate applicable rights you may have regarding qualifying transactions or errors that occurred before closure.
You can report an issue using our Disputes Form or contact us at hi@modakmakers.com.
Can I report an error or unauthorized transaction after my account closes?
Yes.
Closing your account does not automatically eliminate applicable rights to report an error or unauthorized electronic fund transfer.
If you believe there is an error or unauthorized transaction, please report it through our Disputes Form or contact us promptly at hi@modakmakers.com.
What if I already have an open dispute or claim?
You do not need to submit an existing dispute, claim, or transaction investigation again simply because your account is closing.
Your account closure does not automatically end an existing dispute or investigation.
We will continue handling your existing case through the applicable process. If you have questions about its status, contact hi@modakmakers.com.