Moving Your Money
How to move your balance out of Modak, with or without Plaid, and what happens to leftover funds.
What should I do with the money in my Modak account?
We strongly encourage you to begin moving your money as soon as possible.
The easiest way to prepare for closure is to connect an eligible external bank account through Plaid in the Modak app.
Once an eligible external account is connected, you can transfer available funds from Modak to that account through ACH.
You may also use your available balance with your Modak card until card transactions are discontinued on November 15, 2026.
Why should I connect an external bank account through Plaid?
Connecting an eligible external bank account gives you a way to transfer your available balance out of Modak before your account closes.
Having an eligible external account connected may also help us return your money if funds remain in your Modak account when it closes.
We strongly encourage you to connect an eligible external bank account as soon as possible rather than waiting until the final days of the closure period.
What if I have trouble connecting another bank account through Plaid?
Please contact us at hi@modakmakers.com so we can help.
If you are unable to connect an eligible external account through Plaid, we may provide another secure way for you to give us the banking information needed to return your remaining funds.
If that is necessary, we will provide instructions and a link to an approved secure form.
For your security, do not send your bank account number, password, PIN, or one-time security code by email.
What if I don’t have another bank account?
Please contact us at hi@modakmakers.com as soon as possible.
We will provide information about the available options for receiving any remaining funds based on your circumstances.
What happens if I still have money in my account when it closes?
Your money remains yours.
If you have a remaining balance when your account closes, we will take steps to return those funds using a permitted method in accordance with your account terms and applicable requirements.
If you have an eligible external bank account connected to Modak, we may be able to use that information to help return your remaining funds.
If we cannot return your funds using the information already available to us, we may contact you for additional information or provide a secure way for you to tell us where your funds should be sent.
Providing additional information after closure may delay when you receive your money, which is why we strongly encourage you to move your funds yourself before your account closes.
Will I be charged a fee because my account is closing?
Modak will not charge you a fee simply because your account is being closed.