Communication and Support
How Modak will contact you, how to spot a real message, and where to get help.
Will Modak contact me about my account?
Yes, we may.
We want to make every reasonable effort to ensure that families know about the closure and have enough time and assistance to move their money.
In addition to email and notices in the Modak app, our team may contact you directly by phone or other available contact methods if your account still has a balance or it appears that you may need assistance.
Our goal is to make sure you understand what is happening, what actions you can take, and how we can help.
How do I know a call or message is really from Modak?
Modak will never call or email you asking for your password, PIN, or one-time security code.
If we need banking information from you to return funds, we will direct you to an approved secure process. Do not send sensitive banking information by ordinary email.
If you receive a communication and are unsure whether it is really from Modak, do not provide information through that communication. Contact us directly at hi@modakmakers.com.
What if I haven’t received an email about the closure?
While we are making every effort to notify customers through email, in app messages and other communication channels, the banking-program closure applies to all accounts even if you did not see a communication.
Please review the important dates on this page and begin taking the steps described above.
If you believe your contact information may be incorrect or you need help understanding how the closure affects your account, contact hi@modakmakers.com.
Who can I contact if I need help?
Our support team can help with questions about the account closure, moving your money, account balances, transactions, cards, account records, and other aspects of the transition.
Email: hi@modakmakers.com
When contacting us, please use or include the email address associated with your Modak account so we can locate your information and assist you more efficiently.
What if I’m not sure what I need to do?
Start with these steps:
- Check the balance in your Modak account.
- Connect an eligible external bank account through Plaid.
- Begin moving or using your available funds now.
- Move any direct deposits to another financial institution.
- Update recurring payments or subscriptions that use your Modak account or card.
- Review the important cutoff dates at the top of this page.
- Download account records you would like to keep.
- Contact us if you are having trouble or need assistance.
We know this is a significant change for your family, and it is not the outcome we wanted for Modak either.
Our priority now is to make this transition as smooth as we can, help every family safely access and move their money, and continue supporting you throughout the closure process.
Thank you for trusting Modak to be part of your family’s financial journey. It has meant more to us than we can adequately say.