Your kids’ financial foundations starts with us

You can report transaction disputes through our app, website, or by contacting customer support. We will investigate and resolve disputes promptly to minimize any inconvenience.

We have migrated to Legend Bank, a nationally chartered and FDIC-insured bank. This change allows us to offer you even better features, security, and support. Your new account with Legend Bank will continue to be fully integrated with the Modak app. Find out more information about Legend Bank on their website https://www.legend.bank/

Typically includes 5–6 rounds. You’ll have the chance to meet with future team members, stakeholders, and leadership. This is a general pattern, but depending on the role, some steps in the process may vary.

1. Recruiter Screen: Your recruiter will ask about your relevant skills, perspective on resilience, experience, and what you’re looking for in your next opportunity. This call is also a chance for you to learn more about the role and Modak’s culture. We’ll ask evidence-based questions, so think of specific examples that highlight your individual contributions to past projects. The STAR technique can be helpful here! Keep your answers clear and concise, and don’t hesitate to ask questions—your curiosity is always welcome.

2- Skills Assessment (if applicable): You’ll be invited to complete a technical assessment or a case study, depending on the role. This will help us understand how you approach challenges and solve problems.

3. Meet the Team: You’ll meet cross-functional stakeholders who will ask evidence-based questions to help us understand how your approach and experience align with the role and Modak’s values and culture.


4. Leadership Round:
You’ll meet with one of our regional or organizational leaders. This round explores your long-term growth potential at Modak and gives you a chance to ask questions about our strategy and vision.


5. Decision & Offer:
It’s time to finalize the process. We’ll share our decision with you within two weeks. If you have any questions in the meantime, feel free to connect with your recruiter at any point.

- Initiative: People who step up and lead, even in uncertainty.

- Results orientation: Focus on delivering real outcomes, not just activity.

- Problem solving: Curiosity to dig deeper and find impactful solutions.

- Adaptability and resilience: Learning from setbacks and adjusting quickly.

- Communication: Clear, honest, and empathetic communication.

- Integrity and humility: Acting transparently and being open to learn from anyone.

- Collaboration: Helping create an environment where everyone grows.

- Developing others: Supporting others to shine, too.

‍

These are our Core competencies for the team:

- Founder’s mindset: the person has a can do, will do attitude. They are dependable, long-term thinkers, flexible, and acts ethically as parents do with their own children

- Bias for action: the person has a bias to act, and doesn’t deliberate endlessly

- Insanely great: they have high standards for themselves and for the things they do. They choose a few things to do, but in the things they do, they strive to be in the world’s top 1%

- Infectiously curious: sometimes the answer lies a step after you stop looking. This is a key trait for success in our particular pursuit of vision. A dogged pursuit is looked upto.

- Inspiringly ambitious: ambition is admired and supported at Modak. The person should have a drive to leave a positive mark on this world, and take Modak to greater heights

🎯 Use the STAR method to structure your answers:

- Situation: Provide the context.

- Task: Explain what needed to be done.

- Action: Describe what you did specifically.

- Result: Share the outcome and what you learned.

🎯 Focus on concrete examples from your real experience, not hypothetical answers.

🎯 Avoid overly generic answers. We want to see how you think and learn.Example of a concrete response: “In my previous role as a team lead, I faced a communication challenge with a key client. To address it, I set up weekly alignment meetings to ensure clear expectations and results. This reduced miscommunication issues by 40%.”

Extra tips to help you shine

- Be clear and direct: We want authentic and structured answers. Practice with real examples so you can answer confidently.
 If you don’t understand a question, don’t be afraid to ask for clarification—it’s a dialogue!

- Stay calm: we’re not looking for perfect answers, but for honesty and reflection.

- Make sure you’re in a quiet place and check your WiFi and audio/video connection.

- Stay open and welcome feedback from the interviewers—they’re there to help you.

- Come prepared with questions: Bring questions you’d like to ask the interviewers—it shows curiosity and engagement.

- Time management: Be aware of how long you spend on each question and answer—clear, concise communication is key.

- Our interviews typically last between 60 to 75 minutes.

- We’re here to get to know you: how you think, how you solve problems, and how you approach challenges.

- We want this to be a two-way conversation where we both learn from each other.

Start by reflecting on your values and doing some research about Modak’s mission and values. What drives you? What are your key interests and strengths? Consider your passion and the next steps in your career. We suggest reading through our mission statement to get a deeper understanding of what inspires us.

Once you are ready, submit your application online, and we’ll usually get back to you within a few business days.

If you have any questions or need assistance, please contact our customer support team via our app, website, or by calling +1-833-966-2428. We are always here to help.

‍

Your old card has been deactivated. We recommend that you destroy it before discarding to protect your personal information. The best way to do this is by shredding the card or cutting it into several pieces—especially through the chip and magnetic stripe—and disposing of the pieces separately in different trash bags if possible. This helps prevent fraud and keeps your data secure.

‍

We aim to resolve disputes within 10 business days for fraud and non-fraud disputes, if we escalate to Visa it can take up to 90 days to solve the case. We will keep you informed throughout the process.

‍

Yes, we will coordinate with the previous bank to handle disputes related to transactions made before the migration. You can continue to report these disputes through our usual channels.

‍

You will receive your new account and routing numbers during the migration. Use this information to update your ACH settings with the respective merchants and institutions.

To find your new account and routing numbers:

1. Open the Modak app and go to your Profile.

2. Tap on Bank Details.

3. You’ll see your routing number, account number, and bank name listed there.

4. You can copy this information and share it with your employer or payment provider to update your direct deposit details.

‍

‍

Yes, you will need to update your automatic payments and direct deposit information with your new account and routing numbers.

To find your new account and routing numbers:

1. Open the Modak app and go to your Profile.
   
2. Tap on Bank Details.
   
3. You’ll see your routing number, account number, and bank name listed there.
   
4. You can copy this information and share it with your employer or payment provider to update your direct deposit details.

‍

‍

For security reasons, we currently only allow changes to teen phone number in specific cases.

‍

Parents can follow these steps to edit their teen’s phone number:

• Open the Modak Parent App.
• Go to the Profile section.
• Click on ‘Family Details.’
• Select the teen’s profile.
• Click on the ‘Edit’ button next to the phone number field.
• Input the new phone number.
• Enter the verification code sent to the new phone number.
• Check the email associated with the parent’s account to approve or decline the edit.
• Once approved, the teen’s phone number will be successfully updated.
• For security reasons, the teen will be logged out and will need to log back in using the new phone number.

‍

1. Log in to the Modak app using your credentials.
2. Tap on the Banking section from the home screen.
3. Look for and tap the “Request” button.
4. Choose who you want to request from — either your parent or someone else.
5. Enter the amount you want to request.
6. Tap “Create Payment Link.”
7. Once the link is created, you can:
   
   1. Tap “Copy” to share it through any messaging app
   2. Or tap “Share” to send it directly
      
      
8. Want to use a QR code instead? Tap “Your QR” to show your personal payment QR.
   
   1. You can let them scan it or save it to send later.

‍

‍

Parent app 

• Sign in to your Modak account using your login credentials.
• Click on your kid’s profile and select the card icon, then select to lock the physical and/or virtual card. 
• To unlock your card/s, navigate back to your kid’s profile and select the card icon, and select the option to unlock the card/s that you want to use again.
• You can unlock the card/s anytime to make purchases again. 
  
  • You will pass over ID verification set on your mobile device.

Kids app 

• Open the Modak app on your device.
• Sign in using your login credentials.
• Click on the “cards” section down the middle (Card Icon).
• Then select to lock the physical and or virtual card. 
• You can unlock the card/s anytime to make purchases again, to unlock your card/s, navigate back to the "manage card" section of your account and select the option to unlock the card/s that you want to use again.
  
  • You will pass over ID verification set on your mobile device.

‍

Kids can redeem up to 2,000 MBX, equivalent to $20, per day.

Parents can sign up for Modak and request the Modak Visa debit card for the GenTeach summer camp from April 1st, 2025, to July 31st, 2025, 11:59PM EST. They must do so at least 15 days before the camp begins to receive the physical card on time. However, they can still open a Modak account with their kids anytime, even up until the day before camp starts, and use the digital card.

Currently, access to the Modak teen app via a phone is required to redeem the rewards (MBX) we send. If a teen does not have a phone to access the app, they will not be eligible to participate.

Modak rewards or funds, such as MBX, do not expire unless specified. However, it’s recommended to use them within a reasonable time to ensure they are not overlooked or unused.

Currently, funds within Modak are distributed in the form of MBX, which can be exchanged for dollars within the app. Direct transfers to external bank accounts are not available, but funds can be used for payments through the app and card.

If there is an issue with the distribution of funds or rewards, parents can contact Modak’s customer support team for assistance. Since we work in connection with GenTeach, our ability to resolve the issue depends on the information provided by them. Upon reviewing the situation, our team will guide you on whether the issue originates from GenTeach’s data or if it falls within Modak’s scope to address and resolve.

Yes, once the GenTeach program concludes, parents and students can continue using their Modak accounts.

Modak is currently available to users in the United States. If you reside outside the U.S., you may not be able to access the Modak app or services. However, we are actively working on expanding our availability in the future.

Yes, parents need to sign up and create an account for their child in Modak. However, once the child’s account is set up, they will have access to the rewards and can use them independently within the app.

Yes, the Modak account and cards can be used for purchases outside the GenTeach program, including in-store or online transactions, as long as the retailer accepts Visa® cards or contactless payments.

To receive funds or rewards, students must meet the criteria set by GenTeach, such as participation in classes or meeting certain milestones. Funds are then transferred to their Modak account in the form of MBX.

As a parent, you can transfer funds to your child through Modak at any time, in addition to the funds provided by GenTeach. Since these are new teen accounts, we recommend starting with lower amounts while the system learns their funding patterns. You can fund the account via direct deposit, by linking your bank account, or by using a debit or credit card. Additionally, teens can request money through a payment link or QR code, allowing them to receive funds via debit, credit, Apple Pay, or Google Pay.

Modak provides 24/7 customer support via live in-app chat, email at hi@modakmakers.com and a phone line +1 833-966-2428. Parents can reach out for assistance with account creation, issues related to the app, or any other inquiries related to the program.

If your device is not compatible with contactless payments, you can still use the virtual card within the Modak app for online transactions. However, to use it for contactless payments, ensure that your device supports this feature.

The physical Modak card may take up to 14 days to arrive after being requested by the parent. We recommend requesting the card as soon as possible to ensure it arrives in time for program activities.

Yes, teens will instantly receive a virtual Modak card upon account opening, which they can add to their Apple or Google Wallet for contactless payments if their device is compatible. Once the physical Modak card arrives, they can use it at any store that accepts Visa® payments.

Funds are distributed to students based on GenTeach criteria. GenTeach will send student information to Modak every week. Modak will distribute the funds to the student's account in MBX (Mobucks), which teens can convert to dollars within the Modak app.

No, there are no fees associated with using Modak under the GenTeach partnership. We don't charge for opening a card and most of our services. However, if you need expedited or premium services, our app will show you and ask for your permission before charging the fees. For example, we charge $0.50 for debit cards (and 3% extra for credit cards and Apple/Google Pay) when you load your kid’s modak card with your debit or credit cards. Do note that our normal ACH - funding via your other bank accounts - is free.

Parents or legal guardians need to create a Modak account on their smartphone or computer. After setting up their account, they add their child as part of the family and use the code “GENTEACH” to track registration. This allows the student to access Modak’s features and receive rewards.