Seeking answers? FAQ to the rescue!

Migration

What happens if I do not want to migrate?

If you decide not to migrate to the Bank account, your Modak card will be closed on May 26, and your account will be closed no later than  May 30, 2025.

You’ll have until May 26, 2025 to move any remaining balance out of your account by linking an external bank and pulling the funds from Modak. After that date, any remaining balance in your account will be processed and mailed to you via check.

Here's how it works:

  • On May 27, 2025, if there’s still money in your account, we’ll begin preparing a check for the remaining balance.
  • The paper check will be sent to your mailing address on file no later than May 30, 2025. It may take 7–10 business days from May 30, 2025 for the check to arrive.

We strongly recommend withdrawing your balance before May 26, 2025 to avoid delays.