Seeking answers? FAQ to the rescue!

Migration

How can my kid make purchases until the new card arrives?

Once the migration is complete, your kid’s old card will be deactivated no later than  May 27, 2025. Until the new physical card arrives, they'll be able to use their new virtual debit card for purchases.

Important: Card purchases (including with the virtual card) will be temporarily paused after the migration. You can expect full access to the new digital and physical cards to resume around two weeks after May 27—approximately by June 10, 2025. We’ll notify you as soon as everything is ready!