We have migrated to Legend Bank, a nationally chartered and FDIC-insured bank. This change allows us to offer you even better features, security, and support. Your new account with Legend Bank will continue to be fully integrated with the Modak app. Find out more information about Legend Bank on their website https://www.legend.bank/
Yes, you will need to update your automatic payments and direct deposit information with your new account and routing numbers.
To find your new account and routing numbers:
You will receive your new account and routing numbers during the migration. Use this information to update your ACH settings with the respective merchants and institutions.
To find your new account and routing numbers:
1. Open the Modak app and go to your Profile.
2. Tap on Bank Details.
3. You’ll see your routing number, account number, and bank name listed there.
4. You can copy this information and share it with your employer or payment provider to update your direct deposit details.
You can report transaction disputes through our app, website, or by contacting customer support. We will investigate and resolve disputes promptly to minimize any inconvenience.
Yes, we will coordinate with the previous bank to handle disputes related to transactions made before the migration. You can continue to report these disputes through our usual channels.
We aim to resolve disputes within 10 business days for fraud and non-fraud disputes, if we escalate to Visa it can take up to 90 days to solve the case. We will keep you informed throughout the process.
Your old card has been deactivated. We recommend that you destroy it before discarding to protect your personal information. The best way to do this is by shredding the card or cutting it into several pieces—especially through the chip and magnetic stripe—and disposing of the pieces separately in different trash bags if possible. This helps prevent fraud and keeps your data secure.
If you have any questions or need assistance, please contact our customer support team via our app, website, or by calling +1-833-966-2428. We are always here to help.
