Account management

How do I activate the Mocard?

The virtual card will be activated automatically when issued.

Follow these instructions to activate the physical card:

  • Sign in to your Modak account using your login credentials.
  • At the top of the app screen, you will see a green button labeled "Activate". Click on this button.
  • You will be prompted to enter the last 4 digits of your card number. Enter this information and click "Continue".
  • Next, enter the expiration date of your card in the format MM/YY and click "Continue".
  • Review the information you have entered to ensure that it is correct, and then click on the "Activate Now" button to complete the activation process.
  • Your Modak card is now fully activated and ready to use.

What happens if I can’t activate the physical card?

If you've attempted the task more than three times without success, we encourage you to reach out to our customer support team for assistance.

What happens if my phone gets stolen? Where to report and block my Modak account and card.

Parent Portal

  • Sign in to your Modak account https://app.modakmakers.com/parents using your login credentials.
  • Click on “manage Card”, then select to lock the physical and or virtual card. 
  • You will receive a confirmation pop-up. If you agree click on Lock the card. 
  • You can unlock the card/s anytime to make purchases again
  • To unlock your card/s, navigate back to the "manage card" section of your account and select the option to unlock the card/s that you want to use again.
  • Monitor your account: Regularly check your account activity to ensure that no unauthorized transactions have been made.‍
  • Update your contact information: If your phone number or address has changed please update it.

We recommend you to act quickly in case your secured credit card is lost or stolen to minimize the potential for fraudulent activity on your account.

How to block the account in case in case of lost, theft and or unusual activity?

Please follow these instructions:

Parent Portal

  • Sign in to your Modak account https://app.modakmakers.com/parents using your login credentials.
  • Click on “manage Card”, then select to lock the physical and or virtual card. 
  • You will receive a confirmation pop-up. If you agree click on Lock the card. 
  • You can unlock the card/s anytime to make purchases again
  • To unlock your card/s, navigate back to the "manage card" section of your account and select the option to unlock the card/s that you want to use again.
  • Monitor your account: Regularly check your account activity to ensure that no unauthorized transactions have been made.
  • Update your contact information: If your phone number or address has changed please update it.

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Teens app

  • Open the Modak app on your device.
  • Sign in using your login credentials.
  • Click on the “manage card” section at the top (Card Icon) 
  • You will pass over ID verification set on your mobile device. 
  • Once verified you will be able to click on the corresponding card you may want to lock, physical or virtual. 
  • Select the card and then you will receive a confirmation pop-up at the bottom. 
  • You can unlock the card/s anytime to make purchases again. 
  • To unlock your card/s, navigate back to the "manage card" section of your account and select the option to unlock the card/s that you want to use again.

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We recommend you to act quickly in case your secured credit card is lost or stolen to minimize the potential for fraudulent activity on your account.

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