Account management

How do I activate the Mocard?

Follow these instructions to activate the physical card:

Sign in to your Teen Modak account using your login credentials. (Use the phone app). In case you have not yet downloaded the app you can download it here https://www.modakmakers.com/register/teen
Once logged in, at the top of the banking screen, you will see a green button labeled "Activate". Click on this button.
You will be prompted to enter the last 4 digits of your card number. Enter this information and click "Continue".
Next, enter the expiration date of your card in the format MM/YY and click "Continue".
Review the information you have entered to ensure that it is correct, and then click on the "Activate Now" button to complete the activation process.
Your Modak card is now fully activated and ready to use.

The virtual card will be activated automatically when issued.

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What happens if I can’t activate the physical card?

If you've attempted the task more than three times without success, we encourage you to reach out to our customer support team for assistance.

What happens if my phone gets stolen? Where to report and block my Modak account and card.

Parent Portal

Sign in to your Modak account https://app.modakmakers.com/parents using your login credentials.
Click on “manage Card”, then select to lock the physical and or virtual card.
You will receive a confirmation pop-up. If you agree click on Lock the card.
You can unlock the card/s anytime to make purchases again
To unlock your card/s, navigate back to the "manage card" section of your account and select the option to unlock the card/s that you want to use again.

Monitor your account: Regularly check your account activity to ensure that no unauthorized transactions have been made.‍
Update your contact information: If your phone number or address has changed please update it.

We recommend you to act quickly in case your card is lost or stolen to minimize the potential for fraudulent activity on your account.

How to block my Modak account if lost or stolen?

Please follow these instructions:

Parent Portal

Sign in to your Modak account https://app.modakmakers.com/parents using your login credentials.
Click on “manage Card”, then select to lock the physical and or virtual card.
You will receive a confirmation pop-up. If you agree click on Lock the card.
You can unlock the card/s anytime to make purchases again
To unlock your card/s, navigate back to the "manage card" section of your account and select the option to unlock the card/s that you want to use again.
Monitor your account: Regularly check your account activity to ensure that no unauthorized transactions have been made.
Update your contact information: If your phone number or address has changed please update it.

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Teens app

Open the Modak app on your device.
Sign in using your login credentials.
Click on the “manage card” section at the top (Card Icon)
You will pass over ID verification set on your mobile device.
Once verified you will be able to click on the corresponding card you may want to lock, physical or virtual.
Select the card and then you will receive a confirmation pop-up at the bottom.
You can unlock the card/s anytime to make purchases again.
To unlock your card/s, navigate back to the "manage card" section of your account and select the option to unlock the card/s that you want to use again.

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We recommend you to act quickly in case your card is lost or stolen to minimize the potential for fraudulent activity on your account.

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What happens when I turn 18?

For now, you can keep using your MoCard normally. In the future, we will enable a feature that allows you to ‘graduate’ your account from teen to adult!

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I am 18, can I get the MoCard?

Not yet! We currently only have it enabled for teens under 18. However, this is in our plans for the future

How to set up the PIN number?

Open your teen app and select the "See virtual Card" option.
You'll be directed to the Card Management screen.
Click on the "Set up PIN" button located next to the virtual card information.
You'll be redirected to the biometrics identification page for added security.
Set a secure 4-digit PIN and click on "Continue."
Confirm your chosen PIN by retyping the same 4 digits and click "Continue" to proceed.
Congratulations! You've successfully set up your PIN. Your virtual card is now ready to use.

How do I change my PIN number?

Launch your teen app and choose the "See virtual Card" option.
Navigate to the Card Management screen after being redirected.
Click on the top of your virtual card information for quick access.
You'll be directed to the biometrics identification page for added security.
On the following screen, locate and select the "Change PIN" button.
Set a new secure 4-digit PIN and proceed by clicking on "Continue."
Confirm your newly chosen PIN by retyping the same 4 digits and click "Continue" to finalize the change.
Congratulations! You've successfully updated your PIN. Your virtual card is now secured with the new PIN.

How do the chores work as a kid?

The kid set up the chore

Kid can create a chore. Add chore, Click on “Chores” and tap “Add chore”
Type ( or select) a chore name
Choose a reward and description (optional) and click “Continue”
Set a frequency (how often you want it assigned) and due date.
Then your parent can review it and pay when the due date is.

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I forgot my password, how can I recover it?

Step 1: Start by logging in using your credentials, which include your phone number.
Step 2: On the screen, locate and click on the "Forgot Password" option.
Step 3: You will be prompted to verify your email address, which will be used for receiving a password reset email.
Step 4: After this, check your email inbox and also your spam folder for the password reset email. Click on the provided link to initiate the password reset process.
Step 5: Now, create a new password, ensuring it is at least 8 characters long, and contains one number, one uppercase letter, one lowercase letter, and one special character.
Step 6: Complete the process by entering the verification code you receive, then click on the "Change Password" button.‍
Step 7: Once you've successfully changed your password, you can proceed as usual.

How can I change my password?, I haven't forgotten the password

Step 1: In your account navigate to the profile icon.
Step 2: Once there, click on the "Security" option.
Step 3: You will find the "Change Password" option. Click on it.
Step 4: You'll be prompted to enter your current password, followed by the new password you'd like to use.
Step 5: When creating your new password, please ensure that it consists of at least 8 characters, including one number, one uppercase letter, one lowercase letter, and one special character.
Step 6: Complete the process by entering the verification code you receive, then click on the "Change Password" button.‍
Step 7: Following these steps, you will receive a popup message confirming the successful change of your password.

How do I change my phone number?

For security reasons, we currently only allow changes to teen phone number in specific cases.

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Parents can follow these steps to edit their teen’s phone number:

Open the Modak Parent App.
Go to the Profile section.
Click on ‘Family Details.’
Select the teen’s profile.
Click on the ‘Edit’ button next to the phone number field.
Input the new phone number.
Enter the verification code sent to the new phone number.
Check the email associated with the parent’s account to approve or decline the edit.
Once approved, the teen’s phone number will be successfully updated.
For security reasons, the teen will be logged out and will need to log back in using the new phone number.

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